Frequently Asked Questions (FAQs)

If you have questions about your loan with Oceanside Mortgage Company and would like to speak to someone, please give us a call at 1-800-349-0787. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Natural Disaster FAQs

Q: What options are available to me since I have been impacted by a recent disaster?

A: If your property is in a Presidentially Declared Disaster Zone you may be eligible for a three-month forbearance. It is important to note, at the end of this forbearance you will either need to bring the loan current, enter a repayment plan or apply for a loan modification. Please keep in mind a repayment plan or loan modification may affect your credit.

Q: What if my area is NOT in a Presidentially Declared Disaster Zone but I have been impacted?

A: If you are not in a Presidentially Declared Disaster Zone but have been impacted by a natural disaster, please contact us at 866-867-0330 so we can discuss alternative options that may be available.

Q: Will I still receive statements during my forbearance plan?

A: Yes, we are required to send you a billing statement every 30 days.

Q: What can I expect during the forbearance period?

A: During the forbearance period payments are not required. Late charges are suppressed only for the duration of the plan. Forbearance plans are temporary, and your full outstanding payments will be due at the end of the forbearance. If you haven’t applied for and been approved for a different loss mitigation option at that time, credit reporting will begin again, and you would need to repay the full outstanding amount to be considered current.

Q: Will my payments included in the forbearance be moved to the back of my loan?

A: At Oceanside Mortgage, we offer different options to help. At the end of the three month forbearance period, your payments which were suspended for three months will be due. However, if you are still experiencing hardship, please contact us so we can discuss additional options such as a loan modification or a repayment plan.

Q: Can the forbearance that is being offered be longer than three (3) months?

A: We ask that you contact us one month prior the end of your forbearance plan, so we can reassess your hardship and financial status. This will help us determine your eligibility for additional options which may include an extension of the forbearance plan, a loan modification or a repayment plan. These options may have additional eligibility requirements.

Q: Can I cancel the forbearance plan before the 3 months is over?

A: Yes! Should your financial situation improve prior to the end of your forbearance period, you may pay your past due payments and resume normal payment activity. Please contact us to cancel the forbearance.

Q: Can I make payments toward my mortgage during this time if I am able to?

A: Yes, you can. Keep in mind, any payment other than a full payment will not be applied until a full payment is received. You are not required to make payments during the plan.

Q: Will I still receive letters regarding my delinquency status?

A: Yes, due to investor guidelines we are required to send certain letters for compliance reasons. However, you will not be required to make payments during the plan and Oceanside Mortgage will not assess late fees.

Q: Will I still receive statements during my forbearance plan?

A: Yes, we are required to send you a billing statement every 30 days.

Q: If I receive a claim check from my insurance agency, what should I do with it?

A: Your insurance company will provide initial assistance and determine the amount of the claim payment(s) based on your property damage. Any claim checks that are received should be endorsed by all parties named and mailed to our Insurance Processing Center at:

Regular Mail
Insurance Processing Center
Loss Draft Dept. # 194
PO Box 6501
Springfield, OH 45501-6501

Overnight Mail
Insurance Processing Center
Loss Draft Dept. #194
One Assurant Way
Springfield, OH 45501

Once the endorsed checks are received, they will be deposited into a restricted escrow account and will be released for use in repairing your property.

For information regarding the latest disaster declarations and assistance for disaster relief:

DisasterAssistance.gov
FEMA.gov
• Spanish language instructions: DisasterAssistance.gov/es