Frequently Asked Questions (FAQs)

If you have questions about your loan with Oceanside Mortgage Company and would like to speak to someone, please give us a call at 1-800-349-0787. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.


Requesting Written Material

Q: How do I request a Verification of Mortgage (VOM)?

Send a written request, signed by all borrower(s), via US mail, Email: Oceanside Mortgage 500 South Broad Street, Suite 100A Meriden, CT 06450, Fax: 1-888-383-0876 Email: [email protected]

Q: How do I request a payoff statement?

Send a written request, signed by all borrower(s), via mail or fax: Email: [email protected] , Fax 1-888-383-0876 or Mail to Oceanside Mortgage Company 500 South Broad Street, Suite 100A Meriden, CT 06450A payoff statement is generally mailed within approximately three business days or faxed by the next business day. There may be a fax fee associated with the payoff request if the payoff is to be faxed.

Third Party payoffs: please visit ThirdPartyPayoff and select one of the two options:

Electronic Authorization option: The customer will receive an automated email via the email on file to approve/authorize the quote. Upon approval, you will receive the payoff quote within minutes.

Upload Written Authorization option: This allows you to upload an signed borrower’s authorization and submit your request online.